Jackson Stark — IT & Network Infrastructure Professional

• End-to-end IT support across resort operations — desktops, laptops, telecom, networking, and printer environments.
• Manage user lifecycles in Active Directory, Entra ID, and M365 including onboarding/offboarding via Cayosoft.
• Administer Intune device management and enforce endpoint compliance policies across the organization.
• Support and troubleshoot POS systems and applications critical to daily revenue operations.
• Track and resolve issues across all business units using Freshservice ticketing.

• Tier 2 and on-call support for a global network infrastructure spanning 22 countries and 100+ sites.
• Managed 2,000+ routers, switches, firewalls, and load balancers across Cisco, Palo Alto, F5, and VeloCloud SD-WAN.
• Implemented emergency network changes to resolve client-wide outages from routing issues, missing security/NAT policies, F5 VIP issues, and high-latency incidents.

• Resolved 2,000+ network incident tickets; supported Tier 1 bridges coordinated by Major Incident Management.
• Applied baseline configs to Cisco routers, switches, Nexus, ASAs, and VeloCloud SD-WAN — both on-site and remotely.
• Completed 100+ standard and normal CAB changes adhering to strict change management protocols.
• Reviewed firewall logs and rules in Palo Alto Panorama to enforce security policy and manage traffic efficiently.

• Monitored applications and processes in a NOC environment; escalated and created 1,000+ tickets.
• Assisted with incident management, root cause analysis, and environment stability across support teams.
• Followed operational runbooks and prepared system reports to support daily business needs.

• Configured live Cisco routers and switches — VLANs, spanning-tree, EtherChannel, trunking.
• Implemented network services including DHCP, DNS, and iSCSI in a Windows Server environment.
• Gained hands-on experience with physical cabling, MAC addressing, and enterprise network fundamentals.

Designed, deployed, and troubleshot various network, server, security, and cloud topologies from multiple vendors within a self-hosted server (HPE ProLiant DL360 Gen9) running EVE-NG. These topologies accurately represent diverse network/server infrastructures and technologies, including multi-vendor environments.

• BGP (Border Gateway Protocol)
• OSPF (Open Shortest Path First)
• EIGRP (Enhanced Interior Gateway Routing Protocol)
• HSRP (Hot Standby Router Protocol)
• DMVPN w/ IPsec (Phases 1 – 3)
• BFD (Bidirectional Forwarding Detection)
• Redistribution
• Policy-Based Routing (PBR)
• Tracking Objects
• CoPP (Control-Plane Policing)
• Layer 2 Switching
• Firewall Security Policies

Built and deployed a personal portfolio site to Azure Static Web Apps as a hands-on exercise in cloud-native hosting. The project reinforces infrastructure-adjacent skills — DNS configuration, CI/CD pipelines, and version-controlled deployments — bridging the gap between traditional IT support and cloud operations.

• Provisioning and configuring Azure Static Web Apps resources from the Azure portal.
• Custom domain binding and DNS record management for a production-facing site.
• Version-controlled deployment workflow using Git — changes pushed to the repository are automatically built and deployed.
• Hands-on exposure to Azure's cloud platform beyond traditional on-prem infrastructure.